1 Year Warranty
Free warranty for core components
Lifetime Support
Full-process usage guidance
Fast Spare Parts
Common spare parts in stock
24/7 Online Service
Efficient response to customers
After-sales Contact Information
After-sales Hotline
For urgent issues, please call us directly. Our technical specialists will offer instant solutions.
+86 15634485520+86 15315373122Exclusive After-sales Email
Please attach fault videos, photos and detailed descriptions to help us accurately assess the problem.
service@shimenintl.comWeChat / WhatsApp
Add us for instant audio and video guidance on mobile devices.
+86 15634485520+86 15315373122Service Hours
We offer seamless support for customers across all global time zones.
7 × 24 小时 全球在线（法定节假日安排轮班值守）After-Sales
Product Quality Assurance
All our products undergo strict quality inspection and testing before delivery to ensure their quality and performance meet relevant standards. Customers may contact our after-sales staff at any time to resolve issues if any quality defects are found during use.
Technical Support Service
Our technical team offers comprehensive technical support including product installation, commissioning and troubleshooting. Customers can reach our technical team via phone, email or online chat to receive timely assistance and solutions.
Maintenance & Repair Service
Our products come with a one-year warranty. If the machine malfunctions due to inherent quality problems within the warranty period (wear parts excluded), we will send spare parts free of charge and guide replacement via video. Paid lifetime repair service is available after the warranty expires.
Training Service
We provide free product training for customers to help them master operation methods and precautions, improving their operating proficiency and safety awareness.
Feedback & Improvement
We attach great importance to customer feedback. Your opinions and suggestions are vital for the improvement of our products and services. We welcome you to share valuable advice anytime to help us continuously optimize our products and services.
If you have any questions, issues or need further assistance during use, please feel free to contact us. We will provide professional support as soon as possible.
